PRIVACY POLICY

About This Policy

Phobia Escape Rooms, its affiliates, subsidiaries, and/or associated companies (“Phobia Escape Rooms” or “our” or “we” or “us”) share your concerns regarding privacy and the security of your personal data. Our procedures for safeguarding your data and personal information are outlined in this privacy policy. Personal information is data that may be used to identify a specific person or that provides information about that person (“Personal Information”).

Before using Phobia Escape Rooms’ websites and/or mobile applications (collectively, the “Websites”), we advise you to read over this Privacy Policy if you haven’t already. This privacy statement aims to explain to our visitors and other parties we interact with (“you” and “your”) how we gather, utilise, share, and safeguard your personal data. This privacy statement covers how we gather, use, disclose, and safeguard your personal data in Australia. Phobia Escape Rooms is the owner and operator of the websites, and this Privacy Policy governs your interactions with Phobia Escape Rooms and all of its affiliated businesses.

Your usage of our websites is subject to the Terms of usage that apply to the specific website in which you are supplying us with personal information. Please get in touch with us if you have any queries concerning our privacy statement or our privacy policies generally:

By email at: bookings@phobiaescaperooms.com.au
By telephone at: 0423146049
By mail at: 185 Rossly St (3 Wominjeka Walk), West Melbourne, 3003, VIC

Personal Information We Collect

At the time of reservation, at the point of sale, when using our websites, and throughout the hiring process, Phobia Escape Rooms and its staff, servants, agents, contractors, service providers, partners, and representatives gather personal information. Examples of the kinds of data that could be gathered include the following:

Payment details (such as credit and debit details)
Contact details (such as name, address, home or cell phone number, or email address)
Images and Likenesses (such as pictures and videos taken during escape room activities)
Service-Specific Data (such as the age and birthdate of a visitor who requests alcohol)
Survey Data (such as the details you submit in your survey responses)
Website Preferences (such as online settings and preferences on our websites)
Job Application Data (such as biographical data)

Use Of Your Personal Information

We employ personal data for several reasons, such as:

Escape Room Experiences: We will process your reservations and escape room purchases using your personal contact information and credit/debit card information. In these instances, credit/debit card information is only kept in transaction records needed for internal management and auditing purposes or as otherwise mandated by law, and it is only used to process and complete the transaction and/or service you have requested.
Escape images: In relation to escape room activities, your image or likeness may be published online via our websites or those of third parties (i.e., successful escape images).
General Administration: We will keep your name, address, and phone number on file as a record of your usage of our goods and services, including for audit and refund verification purposes. Your age and birthdate may be used to assess your ability to buy alcohol or take part in activities in an escape room that is age restricted.
Marketing Activities: We may notify you about forthcoming Phobia Escape Rooms events, promotions, and other news via email and physical mail if you have consented.
Safety & Security: Phobia Escape Rooms use electronic or other means to monitor its properties in order to prevent and detect criminal activity. When you visit our locations, you implicitly consent to this, and when you sign our legal release and waiver of liability, you expressly consent. Should an accident or theft occur, Phobia Escape Rooms may gather, utilise, and share information about the occurrence or theft as needed for operational, insurance, legal, or other requirements.
Promotions and Contests: Phobia Escape Rooms occasionally host both in-person and online competitions. We may need your name, address, phone number, email address (for online entries), and proof of age in order to determine your eligibility, notify you of your prise, fulfil it, and for other related contest-related activities. In order to administer additional benefits that our guests have requested or accepted, contact information could be needed.
Surveys: Using a variety of techniques, Phobia Escape Rooms will sporadically carry out market research and surveys. These surveys and market research may ask you about your preferences for escape rooms and entertainment, as well as your age, gender, place of residence, personal biographical information, and other details that could help Phobia Escape Rooms better understand its visitors' preferences. You may be allowed to participate anonymously in many situations, and your involvement in such surveys or market research is completely voluntary.
Additional Uses: We may also use personal information when needed to: (a) build, maintain, and/or fulfil relationships with our business partners, third-party vendors of goods and/or services, and our corporate and business clients; (b) review resumes and job applications that are sent to us (either electronically or by mail, through our websites, or through third-party websites that list or advertise job openings); and (c) operate, administer, and otherwise manage our business in order to meet legal, regulatory, security, audit, financial, and processing requirements, or as otherwise authorised or mandated by law.

Phobia Escape Rooms may use and disclose your personal information to parties involved in the financing, insurance, sale, assignment, or other disposal of all or part of Phobia Escape Rooms’ business or assets. This includes allowing those parties to decide whether to move forward with the transaction or business relationship, to satisfy legal, audit, reporting, and/or other requirements, or, in the case of a sale or assignment, for those parties to use and disclose for essentially the same purposes as outlined in this Privacy Policy.

Our Website

All material on the Websites, as well as any other domain names, global web addresses, uniform resource locators, URLs, and webpages that are owned and/or run by Phobia Escape Rooms exclusively and that link to or otherwise connect to the Websites, are included in the Websites. Visitors can purchase goods and/or services, participate in surveys and polls, register to receive personalised information, and enter contests on the websites. Phobia Escape Rooms does not gather personal information about you unless you voluntarily give it to us in order to buy a service or product, or to take part in Phobia Escape Rooms events or activities, whether they are conducted online or off, and for which it is required or reasonable to do so.

Links to external third-party websites may be found on the websites. Phobia Escape Rooms has no authority or regulation over these websites, which are merely offered for your convenience. Such webpages or websites are not covered by this privacy statement. You use the internet at your own risk if you choose to visit any external websites. Phobia Escape Rooms does not evaluate, monitor, approve, or support the content on third-party websites or any external connections on them. We expressly disclaim any responsibility, duty, or liability of any kind for the use or content of such third-party websites.

We use the personal information you give us on our websites to identify our visitors and learn about their preferences, to enhance the content and/or layout of our websites, to send you requested newsletters and mailings on a regular basis, to process your purchases, to administer surveys, polls, and contests, and more. Except in the following cases: (i) as allowed by this privacy policy; (ii) for which you are presumed to have given your consent under the terms of this privacy policy; and/or (iii) as permitted or required by law, Phobia Escape Rooms does not share Personal Information found in our subscriber database to any third parties.

People who give us their phone numbers online will only be contacted by us in regard to reservations or other desired goods or services. Enquiries sent to Phobia Escape Rooms directly via email or our websites are routed to the appropriate department and are not saved or utilised for any other reason (except from keeping track of our communication with you.

Unsubscribe/Deletion Requests

Below are us unsubscribing procedures

E-mail: By joining our VIP mailing list, you consent to receiving communications from us via email. Please follow the unsubscribe procedures on the websites, in our email, or contact us at the above coordinates if you originally agree to receive emails from us but later decide not to.

Online Posts: Please contact us using the information above if you would like us to take down any content on any of our websites that includes your personal information.

Information Storage

The internet's design is that it automatically and passively gathers certain data about how each person uses the internet. This data might be connected to a person's Internet Protocol ("IP") address. Every internet user has a unique "address" that is assigned to them by their Internet Service Provider ("ISP"). Our server logs capture statistical data, including the IP addresses of visitors, the time and duration of their visit, the URLs they requested, and the classifications of visitors based on domains and browser types. Only an aggregation of these facts is used by Phobia Escape Rooms to enhance our websites and marketing initiatives.

Both "sessional" and "persistent" cookies are used on our websites. Web servers provide cookies, which are little text files, to your computer so they can record your browser preferences while you explore the website. On your hard drive, persistent cookies are kept. When you close your browser or turn off your computer, session cookies are removed from the temporary (cache) memory. Cookies help us store your preferences, record session information like your location, record user-specific information about the pages you visit or access, create information about your interests and preferences, and personalise the content of websites based on your browser type and other data you supply.

You can use the settings of your browser to disable cookies. To learn how to disable cookies, please use the help feature of your browser. Please be aware that some aspects of our websites will not work as intended if you disable cookies.

Your Consent

There are several ways to provide consent for the gathering, use, and sharing of personal data. Consent can be implied (for example, when you give us the information required for a service you have requested, like your name, phone number, and/or email to register on a waitlist), express (for example, when you give us your consent verbally, electronically, or on a form you sign outlining the intended uses and disclosures of Personal Information), or in certain situations where you have been informed of our intentions regarding your Personal Information and you have not withdrawn your consent for a specific purpose (for example, by using a "opt-out" option). Your authorised representative, such as a legal guardian or someone with a power of attorney, may provide consent. When you give us your personal information, we assume that you understand this privacy statement and that you agree to its collection, use, and disclosure for the purposes listed or explained here, if applicable, or for other purposes at the time of collection. Subject to contractual and regulatory limitations and reasonable notice, you may revoke your permission at any time to our collecting, using, and disclosing of personal information. Please be aware that we might no longer be able to offer you some of our goods or services if you refuse to allow us to use your personal information in certain ways.

Except in the following cases, Phobia Escape Rooms will not reveal your personal information: (i) as allowed by this privacy policy; (ii) as authorised by this privacy policy; and/or (iii) as needed or permitted by law. However, Phobia Escape Rooms may be entitled to collect, use, or disclose Personal Information without your consent under statute, regulation, or as otherwise required by law or equity (for instance, in response to a court order, to comply with local or federal regulations, or to collect a debt owed to us).

Security

Depending on the level of sensitivity of the data in our custody or control, we employ physical, electronic, or procedural security measures to protect your personal information. These measures include protections against theft, loss, and unauthorised access, disclosure, copying, use, or modification. Access to your personal information will be granted to Phobia Escape Rooms and its staff, servants, agents, contractors, legal, accounting, or other service providers, partners, and representatives who need it to perform their duties. All personal information is transmitted or provided at your own risk.

Policy Changes

In its sole discretion, Phobia Escape Rooms may occasionally update this privacy statement as it sees fit. We'll let you know on our websites if we make significant changes to our privacy practices or other policies that impact how your personal information is protected. You will still be able to choose whether to accept or reject any new, non-essential uses or disclosures.

Access, Correction And Contacting Us

Please use the information above to contact us with any queries you may have regarding this privacy statement or our procedures regarding personal information.